To secure your rentals, we recommend placing your reservation as early in the planning process as possible. Once you have a clear sense of your needs, reach out and we’ll hold your items for you.
Final guest counts and item numbers are due 7 days prior to the date your order leaves our facility, which allows our team ample time to prepare your selections. While we do our best to accommodate last-minute requests, availability cannot be guaranteed for same-day bookings.
We understand event plans can evolve. Changes to small-quantity items (e.g., linens, tableware, centerpieces, and seating) may be made up to 7 days prior to departure at no penalty. For tents and related structural items (e.g., sidewalls, anchors, gutters), a 25% cancellation fee applies once the reservation is confirmed. Cancellations made within 7 days of your event are subject to a 100% cancellation fee.
While we ask that someone be on-site to receive the delivery and verify your order, we’re happy to coordinate a courtesy call ahead of time so you can meet us when convenient. Pickups generally do not require anyone to be present, as long as the items are accessible to our team.
Absolutely. Whether you need a shade tent for an intimate gathering or a structure large enough for 500+ guests, our experienced team can recommend the ideal size and layout. We can even prepare a visual floor plan showing your selected inventory within the tent footprint to help you envision the space.
Yes — we provide both delivery and pickup services for a fee based on your location and items rented. Standard delivery includes arrival the day before your event between 7:00 AM and 7:00 PM, with pickup occurring the day after (or the following Monday for weekend events) in the same time frame. A minimum rental subtotal of $500 is required for delivery service.
Delivery and pickup are charged separately and based on the scope of your order and delivery location. Our standard hours are 7:00 AM–7:00 PM, Monday through Saturday. If you request specific delivery windows outside normal hours or on Sundays, a supplemental fee may apply.
Yes, most items are available for customer pickup and return. Exceptions include larger tents, canopies, and select specialty pieces. Our standard rental period is one day, but you’re welcome to pick up the day before your event and return the day after at no additional charge.
We’re well-versed in working with a variety of venues and their delivery/pickup requirements. Simply let us know the specific policies, and we’ll coordinate timing and logistics with you and the venue to ensure a seamless experience.
Clients are responsible for all items during the rental period. While small damage may be covered if a damage waiver has been purchased, larger issues — such as severely soiled linens, broken dishware, or missing pieces — will be invoiced accordingly.
Of course! We partner with other trusted vendors in the industry and would be delighted to source the specific item you’re seeking. We continually expand our inventory and welcome your suggestions for new additions.
A 25% deposit and a credit card on file are required to secure your reservation. Final payment is due 7 days prior to the date your items depart our store. You’re welcome to pay by cash, check, or credit card — and we’ll happily accommodate your preference. For reservations over $5,000, a 3% credit card processing fee may apply.
Yes, installation of larger rentals such as canopies, dance floors, and stages is included as part of the delivery service. Table and chair setup can be scheduled for an additional fee.
All setup and teardown services must be arranged in advance to ensure appropriate crew allocation. Set up of larger items such as canopies, dance floors, and stages is included in the delivery fee.
We aim to make the process as effortless as possible. If you prefer a specific delivery time during regular business hours, we can accommodate that for an additional fee. We’re also happy to arrange deliveries and pickups outside standard hours or on Sundays upon request.
You may reserve your items by phone, email, or in person at our showroom. We’ll gather your billing information, the deposit, and a credit card to complete your reservation.
Absolutely. If aerial imagery isn’t sufficient, we’re happy to schedule a complimentary site visit to assess your space and recommend tent sizes that best suit your vision. We can also provide a layout mock-up for further clarity.
Our standard rental period is one day, but you’re welcome to pick up the day before your event and return the day after — or the Monday following a Saturday event — at no additional charge.
Standard pickup occurs the day after your event (or the following Monday for weekend events) between 7:00 AM and 7:00 PM. We’re always happy to adjust timing as needed to align with venue constraints or your schedule; just let us know.
We strive to be accommodating. If you require flexibility at drop-off or return, we’ll do our best to work with your timeline. Late fees are rarely assessed unless the items are needed for another client’s order — in which case we’ll reach out in advance to coordinate.
No — leave the cleaning to us. We kindly ask that excess food be scraped from dishware and items be placed back in their original containers. Linens should be free of debris, and please do not place wet linens in plastic as this can cause mildew and may result in extra cleaning fees or replacement charges.
