The sooner the better! To ensure the availability of your items we recommend reserving them as soon as you have a good idea of what you need. We ask for final numbers 14 days before your items leave our store. This allows us the proper time to get everything ready for you. It is, however, possible to reserve your items up to the day of use depending on product availability.
Small quantities on items such as dishes, linens, centerpieces, tables and chairs may be changed up until 14 days before delivery (before the order has been loaded) for no additional fee. All cancellations within 14 days are dealt with on a case by case basis to determine appropriate fees according to lost rentals from other potential customers, full charge, cancellation fees and/or restocking fees may apply.
We do ask to have someone on site for delivery to ensure receipt of the items and to make sure the order is correct. We can, however, call you before delivery to allow you time to meet us on site. There does not need to be anyone on site for pick up as long as we are able to get to the items.
Whether you need a tent to provide shade for a few people or large enough to fit 500+ seating at tables and chairs we can help determine what size will work best for your event. We can even make a layout with all items in the tent to give you a visual of how it could be arranged and will fit.
We do offer delivery and pick-up for a fee, which depends on area the order is being delivered to. Our regular delivery fee includes delivery the day before your event, with a time frame of anytime between 7am and 7pm, and pick up the following day with the same time frame, except if that day falls on a Sunday, pick up would be the following Monday.
Due to the influx of events in the Valley, we are currently limiting deliveries to events in town, with a rental total over $500.
There is a charge for delivery and pick-up. The charge depends on where we are delivering to and what items we are delivering. Normal delivery/pick-up hours are from 7am – 7pm Monday through Saturday. If a delivery or pick up is unable to be schedule for a window of anytime between 7am and 7pm, we offer smaller time windows for an additional charge.
Most items are available for customer pickup and return with the exception of certain items like larger tents/canopies, and specialty items, and most items are a 72 hour rental which means you can pick-up the day before your event and return the day after or the following.
We understand each venue or rented space has their own rules regarding delivery and pick-up of rented items, many of which we work with on a regular basis and coordinate the delivery and pickup times to accommodate our client and the venue’s policies.
The customer is responsible for the items during the rental period. Small damage may be covered if the damage waiver was paid. Large damage (burned or ruined linens, excessive broken dishes or centerpieces) or missing items will be billed to the customer.
You bet! We work with other rental companies and vendors in our industry every day and love to track down items for you, so you don’t have to! We are also always adding to our inventory and love to hear your thoughts on new items to add.
We ask for payment in full on deliveries 7 days before delivery and 7 days prior to will call orders leaving our store. We do ask for credit card information to hold your reservation, but you are welcome to pay by cash, check, or credit card by the date you take your items (some cards will not be run until rental items are returned). If you want to pay in a method other than with the card on file just let us know.
Set up of larger items such as canopies, dance floors, and stages is included in the delivery fee. Setup of tables and chairs can be scheduled, please call for pricing. Setup and tear down must be scheduled ahead of time so we can make sure our delivery crew has the time before their next job.
Yes! We will work with you to make your rental as easy as possible and show up when convenient for you. Specific time deliveries, while difficult, are available during regular business hours for an additional cost. After normal business hours or on Sunday, deliveries/pickups are available for an additional cost. While deliveries and pick ups with a window of anytime between 7am and 7pm are the most convenient for our delivery team, we do work hard at meeting every reasonable request..
You may reserve your items at any time by phone, e-mail, fax, or in person at our store. To reserve your items we will need your name, address, phone number, email, delivery and billing information and credit card information. We do ask for a 25% deposit on orders over $200 or any orders with canopies. We do ask for a credit card on file for orders under $200.
We can help find an aerial view of your location to help determine what size of tent will fit. If we are unable to determine it this way we can offer free site inspections to determine what size(s) will work best and offer options to fit your needs. We can even make a layout of your event to give you an idea of how it will all look and come together.
Our regular rental is a one day rental, but we allow for you to pick up the day before your event and return the day after (or the following Monday for a Saturday event), with no additional charge.
Our regular pick up would be the day after your event (or following Monday for Saturday events) with a window of anytime between 7am and 7pm). We can adjust this depending on your needs or the venue requirements, if needed. Adjustments to this window may not be included in the regular delivery fee.
If you are running late and need us to stay late or open early we will do so, rarely will we charge for late returns for the most part there would only be an additional charge for late returns if we needed the item(s) to go back out for another order and we make sure to call and work something out to avoid this.
No! We do all the washing for you! We do ask that you scrape any excess food off and place all dishes back into their original crates. Linens need to be free of debris. Please do not place wet linens in plastic bags this will cause them to mildew, and requires an extra cleaning fee or replacement charge.
